FAQ'S
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Are your products authentic and high-quality?
Yes, our home decor is 100% handcrafted by women artisans using premium, sustainable wood, brass, and fabrics since 2004. Every piece passes strict quality checks to match images perfectly.
Do you offer free shipping across India?
Yes, we provide free shipping on all orders nationwide, with delivery in 5-7 business days to major cities and 7-10 days elsewhere. Products ship from Kolkata with secure packaging.
What is your return and refund policy?
While our products are crafted with care, we understand they might not always suit your space perfectly. That's why we offer returns within 5 days of delivery—just clearly specify the items by clicking "Create a Return" under the customer services section or logging into your account.
What payment methods do you accept?
We accept cards, UPI, net banking, Cash on Delivery, and secure options with no extra fees.
Do you offer bulk orders or wholesale pricing?
Yes, we cater to bulk buyers like retailers, hotels, and event planners with special discounts based on order size.
Contact us via WhatsApp at +91-9875691517 or email chitragoenka.in@gmail.com with your requirements for custom quotes, minimum order details (starting at 10 pieces), and faster processing.